Order Modification/Cancellation Policy:

• Time Frame: Customers have a 6-hour window to modify or cancel their order after it has been placed.
• Process: To request a modification or cancellation, customers must submit their email address and order number via the contact page on our website.
  Response Time: Our team commits to responding to such requests within 1-3 hours of receipt.
• Restriction: Changes or cancellations are not possible after the 6-hour window, as the order will have been processed.

Replacements, Refunds, & Returns Policy:

• Issue Reporting: If a customer receives a damaged item or notices a printing error, they should contact us within 14 days of product receipt.
• Required Information: Customers must provide a photo of the damaged item along with its packaging and their Order ID.
• Review Period: Our team will assess claims within 24 business hours.
  Resolution: If the error is verified and attributed to us, we will reprint and reship the item at no additional cost.
• Replacement Delivery: Customers should expect to receive their replacement within 15 days. In case of delays, they are encouraged to contact customer support.
• Refund Option: Refunds are available for damaged or incorrect orders upon request.
• Return Conditions: Due to the custom nature of our items, returns are only accepted in cases of error on our part or product damage.