Shipping Policy
Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
Free Shipping & Standard Shipping:
| Shipping to | Handling Time | Shipping Time |
|---|---|---|
| US | 1-4 days | 4-7 days |
| CA | 1-4 days | 4-7 days |
| UK | 1-4 days | 4-7 days |
| DE | 1-4 days | 4-7 days |
| FR | 1-4 days | 4-7 days |
| AUS | 1-4 days | 4-7 days |
| Rest of World | 1-4 days | 6-18 days |
Express Shipping:
| Shipping to | Handling Time | Shipping Time |
|---|---|---|
| US | 1-3 days | 2-3 days |
| UK | 1-3 days | 2-3 days |
| DE | 1-3 days | 2-3 days |
| FR | 1-3 days | 2-3 days |
High Volume Order Delays:
- Customers should expect delays during high volume periods.
- Additional transit days may be needed for delivery.
- Significant delays will prompt contact via email or telephone.
Parcel Not Received:
- If a parcel is not received after a reasonable time, customers are advised to contact the shipping courier with the tracking code.
- The company’s team can be contacted via email for further assistance.
Shipping Cost:
- Free shipping is offered on all poster items.
- Express shipping costs vary based on the destination country.
Shipping Providers: Lostwallart works with over 30 shipping providers, which may vary depending on the country of production, destination, and selected shipping method. Some of the providers include:
- AnPost
- Asendia
- Australia Post
- DHL
- FedEx
- RoyalMail
- UPS
- Swiss Post
- Singapore Post
- And many more…
Note: A current list of distribution partners is provided but is subject to change.
Wrong Address:
- Shipments returned due to an incorrect or insufficient address will incur reshipment costs at the customer’s expense, once the correct address is verified.
Shipment Confirmation & Order Tracking:
- Customers will receive a Shipment Confirmation email with tracking numbers once their order is shipped.
- Tracking numbers may take up to 24 hours to become active.
- If no tracking information is available after 10 business days, customers are encouraged to contact the company.
Customs, Duties, and Taxes:
- Lostwallart is not responsible for any customs or taxes applied to orders.
- All fees imposed after shipping, including tariffs and taxes, are the responsibility of the customer.
- We advise customers to contact their local customs office for more details on any charges that may apply.
This shipping policy is designed to ensure clear communication with customers regarding shipping processes, potential delays, and their responsibilities related to customs and duties. Keeping this information updated helps to reduce customer service inquiries and improve overall satisfaction.